At jilly, we believe gaming should always be fun — never a source of stress or financial hardship. Our responsible gaming programme is built to keep every Filipino player safe, informed, and in control.
jilly is a PAGCOR-regulated online gaming platform, and with that licence comes a serious responsibility — not just to provide great games, but to protect the players who enjoy them. We take responsible gaming seriously, and we've built a full suite of player protection tools to back that up.
Whether you're spinning slots, playing bingo, or watching live sports on W Live, jilly wants you to stay in control of your gaming. That means setting limits, knowing when to take a break, and understanding that gambling is a form of entertainment — not a guaranteed way to make money.
If you ever feel that gaming is becoming more than just fun, jilly has the tools and the support to help you take back control. Kaya naman, we're here for you — 24/7, no judgment.
Age Restriction: You must be at least 21 years old to register and play on jilly. This is a mandatory requirement under PAGCOR regulations. Underage gambling is illegal in the Philippines.
Every jilly account comes with a full set of responsible gaming tools — free, easy to use, and available anytime from your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your jilly account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced.
Set a maximum session duration so jilly automatically reminds you — or logs you out — after a specified period of continuous play. A great way to keep gaming sessions short and enjoyable, especially on weekends.
Receive periodic on-screen notifications showing how long you've been playing and how much you've wagered during your current session. These gentle reminders help you stay aware of your gaming activity in real time.
Need a short break without permanently closing your account? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets on jilly. Your account and balance are preserved.
If you feel you need a longer break, jilly's self-exclusion tool lets you block access to your account for a minimum of 6 months or permanently. Self-exclusion is enforced immediately and cannot be reversed during the exclusion period.
Define the maximum amount you're comfortable losing over a set period. Once your loss limit is reached, jilly will prevent further wagering until the limit period resets. A practical tool for keeping your gaming budget on track.
Problem gambling can affect anyone. Recognising the early warning signs is the first step toward getting help. If any of the following sound familiar, it may be time to use jilly's responsible gaming tools or seek support.
Chasing losses — Continuing to gamble in an attempt to win back money you've already lost, often leading to larger and larger bets.
Gambling beyond your means — Spending more than you can afford to lose, or using money set aside for rent, bills, or daily expenses like groceries in Manila or Cebu.
Inability to stop — Feeling unable to walk away from a gaming session even when you want to, or repeatedly failing to stick to time or spending limits you set for yourself.
Neglecting responsibilities — Missing work, school, or family commitments in Quezon City, Davao, or elsewhere because of time spent gambling online.
Borrowing money to gamble — Taking out loans, borrowing from family or friends, or using credit cards specifically to fund gambling activity.
Hiding gambling activity — Feeling the need to conceal how much time or money you spend on gaming from people close to you, or lying about your gambling habits.
Gambling to cope — Using gaming as a way to escape stress, anxiety, depression, or personal problems rather than as a form of entertainment.
Preoccupation with gambling — Constantly thinking about past gaming sessions, planning the next one, or feeling restless and irritable when not able to play.
If you recognise two or more of these signs in yourself or someone you know, please reach out to jilly's support team or contact a professional counselling service. You are not alone, and help is available.
Self-exclusion is one of the most powerful responsible gaming tools available on jilly. It allows you to voluntarily block yourself from accessing your account for an extended period. Here's how to activate it:
Access your account via the jilly Login page. Make sure you are on the correct jilly.asia website before entering your credentials.
Navigate to your profile settings and locate the "Responsible Gaming" or "Player Protection" section within your account dashboard.
Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent exclusion. Read the terms carefully before confirming.
Confirm your self-exclusion request. It takes effect immediately. You will receive a confirmation email at your registered address.
If you have difficulty activating self-exclusion through your account, contact jilly's 24/7 support team directly at [email protected] and we will process it for you immediately.
Once self-exclusion is active, jilly will not send you any promotional or marketing communications for the duration of the exclusion period. Any pending withdrawals will be processed normally.
Take a moment to honestly reflect on your gaming habits. This quick self-check is not a clinical diagnosis — it's simply a way to pause and think about whether gaming is still a positive part of your life.
If you answered "Sometimes," "Often," or "Always" to any of these questions, consider activating jilly's responsible gaming tools or speaking with a support professional.
Decide how much you're comfortable spending before you start playing — and stick to it. Treat it like a night out, not an investment.
Decide in advance how long you'll play. Use jilly's session timer feature to get an automatic reminder when your time is up.
Step away from the screen regularly. Grab a snack, stretch, or chat with family. Gaming is more enjoyable when you're refreshed.
If you've hit your budget for the day, log out. Chasing losses almost always leads to bigger losses. There's always another day to play.
jilly operates under the regulatory authority of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and overseeing all legal gaming operations in the Philippines. PAGCOR's responsible gaming framework sets the minimum standards that all licensed operators — including jilly — must meet to protect Filipino players.
PAGCOR's responsible gaming programme includes player education initiatives, self-exclusion registries, and operator compliance requirements. As a PAGCOR-licensed platform, jilly is required to implement and maintain responsible gaming tools, enforce the 21+ age restriction, and cooperate with PAGCOR's player protection directives.
jilly fully supports PAGCOR's mission to promote responsible gaming across the Philippines — from Makati to Cebu, from Davao to Quezon City. We believe that a well-regulated gaming environment is better for everyone: players, operators, and the broader Filipino community.
jilly is committed to full compliance with all PAGCOR responsible gaming directives. Our player protection tools are reviewed and updated regularly to meet evolving regulatory standards.
Available 24/7 to help you activate any responsible gaming tool or discuss your options. Contact us at [email protected]
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators in the Philippines.
The National Center for Mental Health (NCMH) provides free mental health support. Hotline: 1553 (available 24/7 in the Philippines).
A fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem.
Gaming on jilly should always be fun. Sign in today and explore our full range of player protection tools — because your wellbeing comes first.
Must be 21 or older to play. Please gamble responsibly. PAGCOR regulated.