Frequently Asked Questions

Registering on jilly is quick and straightforward. Click the jilly Login link in the navigation menu and follow the on-screen prompts to create your account. You'll need to provide a valid email address, a secure password, and basic personal details for identity verification. Remember — you must be at least 21 years old to register and play on jilly, in line with PAGCOR regulations.

jilly requires all players to complete Know Your Customer (KYC) verification before processing withdrawals. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's licence, SSS ID, UMID, or PRC ID. You may also be asked to provide proof of address (a recent utility bill or bank statement) and a selfie with your ID. KYC is a PAGCOR compliance requirement designed to protect all jilly players.

On the jilly Login page, click the "Forgot Password?" link. Enter the email address associated with your jilly account and we'll send you a password reset link. Check your inbox (and spam folder, just in case). The reset link is valid for 30 minutes. If you don't receive the email, contact our support team at [email protected] and we'll assist you right away.

No. Each player is permitted only one jilly account. Creating multiple accounts is a violation of jilly's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact [email protected] immediately.

Log in to your jilly account and navigate to your Profile or Account Settings page. You can update your contact number, address, and communication preferences there. For changes to your registered name, date of birth, or email address, you'll need to contact our support team directly at [email protected] and provide supporting documentation, as these fields are tied to your KYC verification.

If you wish to close your jilly account, please email [email protected] with your request. Before closing, ensure you have withdrawn any remaining balance. Note that if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and can be activated immediately.

jilly supports a wide range of Philippine-friendly payment methods, including GCash, PayMaya (Maya), BPI, BDO, Metrobank, and major credit/debit cards. All transactions are processed in Philippine Peso (₱). The available methods may vary depending on your account status and location within the Philippines.

The minimum deposit on jilly is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your chosen payment method.

Deposits via GCash and PayMaya are typically credited to your jilly account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 1–3 business hours during banking hours. If your deposit hasn't appeared after 30 minutes, please contact our 24/7 support team with your transaction reference number.

jilly does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your provider before making a deposit. All amounts credited to your jilly account will reflect the exact amount you deposited.

Yes — and we encourage it! jilly's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit may require a short cooling-off period. Learn more on our Responsible Gaming page.

Log in to your jilly account and go to the Cashier or Wallet section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Most jilly withdrawals to GCash and PayMaya are processed within 1–24 hours. Bank transfers to BPI, BDO, or Metrobank typically take 1–3 business days. Processing times may be longer during peak periods or if additional verification is required. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on jilly is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may require additional processing time and documentation as part of our anti-money laundering compliance procedures.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your deposit and withdrawal method, or a high-volume processing period. If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your withdrawal reference number.

You may cancel a pending withdrawal request from your jilly account's transaction history, provided it has not yet been approved and sent for processing. Once a withdrawal has been approved, it cannot be reversed. If you need to cancel an approved withdrawal, contact [email protected] immediately — we'll do our best to assist, but cancellation is not guaranteed once processing has begun.

jilly offers a range of promotions for Filipino players, including welcome bonuses for new members, reload bonuses, free spins on selected slots, cashback offers, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and UFC. Visit the Bonus page for the latest offers and full terms.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing. Each jilly bonus has its own specific wagering requirement — always check the full terms on the Bonus page before claiming.

Most jilly bonuses are claimed automatically upon qualifying deposit or action. Some promotions require you to enter a bonus code at the cashier. Log in to your jilly account, visit the Bonus page, and follow the specific claim instructions for each offer. If a bonus hasn't been credited after a qualifying deposit, contact our support team within 24 hours.

No — bonus funds must meet the applicable wagering requirements before they can be withdrawn. You can withdraw your real-money balance at any time, but bonus funds and winnings generated from bonus play are subject to wagering conditions. Attempting to withdraw before meeting requirements will result in the bonus being forfeited.

Yes. All jilly bonuses have an expiry period, typically between 7 and 30 days from the date of issue. If wagering requirements are not met within the validity period, the bonus and any associated winnings will be removed from your account. Check the specific expiry date for each bonus in your jilly account's Bonus section or on the Bonus page.

jilly offers a comprehensive gaming library for Filipino players, including W Live (live dealer games and sports betting), Bingo, Slots, and the full jilly Casino experience featuring table games, card games, and more. New games are added regularly, so check back often for the latest additions.

Yes! jilly is fully optimised for mobile play. You can access the complete jilly gaming experience directly through your mobile browser on Android or iOS — no app download required. The mobile site is designed for smooth, fast gameplay whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Absolutely. All jilly games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our games are provided by reputable software providers and are subject to regular independent audits. jilly operates under PAGCOR's regulatory framework, which mandates fair gaming standards for all licensed operators.

W Live is jilly's live gaming and sports betting section. It features real-time live dealer casino games streamed in HD — including baccarat, roulette, blackjack, and more — as well as sports betting on popular events like PBA basketball, NBA, UFC, boxing, and sabong. W Live brings the excitement of a real casino floor directly to your screen, 24/7.

jilly provides a full suite of player protection tools, including deposit limits, loss limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion. All tools are available free of charge from your account settings. For a full overview, visit our Responsible Gaming page.

You can activate self-exclusion from your jilly account settings under the Responsible Gaming section. Choose an exclusion period of 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. You can also request self-exclusion by emailing [email protected]. See our Responsible Gaming page for step-by-step instructions.

You must be at least 21 years old to register and play on jilly. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. jilly performs mandatory age verification on all accounts. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

If you or someone you know is struggling with problem gambling, help is available. jilly's 24/7 support team can assist you in activating responsible gaming tools or self-exclusion. You can also reach the NCMH Crisis Hotline at 1553 (free, 24/7 in the Philippines) for mental health support. PAGCOR also maintains responsible gaming resources for Filipino players. You are not alone — reaching out is the right move.